Digital innovations on the road ahead in 2020

New technologies are accelerating the pace of change for businesses across Europe, with many businesses unsure how developments in AI and Machine Learning, data analytics and other innovations will impact their operations in 2020. Against this landscape, we’ve looked at the technologies and innovations that are likely to be the most transformative in the coming year. Here we look the top trends in technology that will drive the mobile workforce on the road ahead and how they will help transform fleets, supply chains, logistics and businesses themselves.

Transforming the customer experience through Artificial Intelligence (AI) & Machine Learning

AI and Machine Learning will open up new possibilities that
seemed unimaginable only a short few years ago. With more computing power at
the edge, businesses will be able to capture more data from across every aspect
of their operations. At the same time, AI and Machine Learning will help create
new ways to use these insights to transform customer experience.

For increasingly mobile workers, this will result in more ‘frictionless’
engagement with managers. For example, in the event that an electrician be delayed
in installing a light fixture, systems should be able to automatically identify
the delay and assign another colleague to the next job – all without
intervention from the worker or causing inconvenience to customers.

Accelerating the rollout of next-generation predictive technology

Embracing AI at scale will also help accelerate the rollout
of next-generation predictive and preventative technology across businesses of
all sizes. This will give businesses near real-time updates into the past and
future performance of every asset at their disposal. Thanks to recent advances
in technology, assets ranging from cranes to trailers are now capable of
reporting more information to managers than ever before.

With these new insights, fleet managers can more efficiently
and effectively manage both their fleets and their extended networks of mobile
assets. Data on road conditions, weather updates, and mechanical faults can be
used to predict risks before they impact customers or other workers.

Bridging the gap between a connected fleet and workforce

An explosion in the growth of data, accompanied by a rapid
expansion in telematics, will help unleash the potential of the connected
workforce. Fleet-dependent service providers will move from a sole reliance on
vehicle monitoring data to gaining more information on those carrying out work
on those vehicles.

We’ll see new solutions that combine vehicle location data
and technician status insights to help operations managers make faster and more
informed decision-making. In addition, fleet managers will do all of the above
using a single application, without having to switch between separate telematics
and field service systems. As a result, fleet-reliant businesses will stay
consistently and firmly connected, helping to mitigate the risk of disruption.

Safety is about to get more vocal

We will also see mobile workers harness the power of voice
recognition technology to help improve their safety. Despite the growing
popularity of consumer digital assistants in recent years, there has been a
slower rate of adoption of this technology from enterprises. Improved voice
recognition technology will, however, become an ever more powerful tool for the
mobile worker, allowing hands free input of data, activation of tasks and
streamlined communication with managers.

Most importantly, the increasing use of voice recognition
means managers can be safe in the knowledge that speed of communications does
not come at the cost of safety. Mobile workers can keep in constant contact
with their team without having to take their eyes of the task at hand. This is
especially useful in the fleet space, as it helps create a better, safer field
working experience.

5G will make vehicles the centre of the mobile work environment

As vehicles continue to add hardware and computing power to
handle their data and make it actionable in the day-to-day, they need a transit
mechanism to take that data out of the vehicle and communicate it with other
vehicles and the overall internal infrastructure. The likely increase in data
volumes is expected to be met by the faster, higher capacity of 5G network
infrastructure.

One of the key potential outcomes of the move to 5G is the
use of the vehicle as the centrepiece of a mobile work environment, helping it
to serve as a single point of contact for all types of connected work.
Integrating additional technologies like inventory control using RFID, Wi-Fi
and online capture of data and quick information exchange would further
solidify the vehicle as the workspace of the future.

Final thoughts

One certainty about the future of fleet management is that technological innovation will continue to determine the competitive landscape for businesses. From enhancing customer experience to opening up operational efficiencies, fleet managers should be constantly looking for new capabilities enabled by technologies. At the same time, the foundations of future implementations also need to be set to make sure existing business models are capable of handling the change. A single, centralised platform at the heart of the fleet-based business, will help fleet managers to reduce any friction from transformation and transition smoothly into the new digital business landscape.

By Derek Bryan, VP EMEA, Verizon Connect

Source: Courier News

Digital innovations on the road ahead in 2020

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