Parcelforce Worldwide has redesigned its app and launched new features to help senders and recipients manage their deliveries more effectively.
Retailers and consumers can start their sending journey in the app with a new ‘quick quote’ option.
The app has been redesigned to make it more intuitive and simple to navigate, with easy to follow instructions for registration. Customers can also download the app on multiple mobile devices.
There is new help functionality including FAQs, links to Parcelforce Worldwide social media channels and access to customer service teams. The app also includes a new feature enabling customers to have items delivered to their preferred Post Office branch should they not be home.
Existing features of the app have also been updated to increase ease of use. In ‘My Parcel Live’, on the day of delivery the app now provides a delivery time and customers can track delivery to their door. It also includes delivery preferences such as deliver to neighbour, safe place and Post Office options.
A spokesperson from Parcelforce Worldwide said “We have redesigned our app to help our customers and recipients to easily select how, when and where their parcels are delivered to. We want to establish the app as the primary communication channel for recipients of our parcels.”
Source: Post and Parcel